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The most effective strategy for avoiding conflict involves prevention rather than reaction. Parties committed to eliminating or reducing claims will benefit from the following practices:

CONFLICT INTERVENTION AND ASSESSMENT — Disputes often develop suddenly and may require a quick response to prevent escalation. A confidential review of the issues will clarify resolution options at minimal expense. Parties can reduce frustration by developing clear steps for stabilizing and resolving conflict.

ADVANCED PROCEDURES — Groups recognizing the value of dispute management will want to prevent or reduce the cost of conflict through:


·  Training that teaches important skills for dealing with difficult situations at all levels of an organization. Every class is customized to work within the specific needs of the client


      -Conflict avoidance skills

      -Dealing with difficult people

      -Current practices in advanced negotiation

      -Preparing for mediation or arbitration

·  Tracking claims and allowing groups to strategize the best response before problems escalate

·  Step Negotiation involving upper management in the resolution process for the most effective response



ENHANCING THE POTENTIAL OF DISPUTE RESOLUTION — Alternative resolution enables parties to direct their own outcome. Beyond the obvious savings of time and money comes the satisfaction of direct participation in reducing conflict by preventing disagreements from escalating, resolving disputes before they result in claims, and working closely with counsel to reduce the overall cost and impact of conflict.  





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